Information We Collect

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When you create an account, purchase a membership, make a reservation, or otherwise use our services, Table Tennis Time may collect certain personal information necessary to provide and improve our services. This information may include your full name, email address, phone number, billing address, and payment information. All payment transactions are securely processed through trusted third-party payment providers, and Table Tennis Time does not store your complete credit card information on its own servers. We collect only the information reasonably necessary to manage your account, process reservations and memberships, facilitate secure facility access, communicate with you regarding your bookings, and comply with applicable legal and business requirements.

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Account Information

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When you create or use an account with Table Tennis Time, we may collect certain account-related information to manage your access to our services. This may include your username, encrypted password, membership status, reservation history, booking preferences, and any loyalty or promotional information associated with your account. We use this information to help you manage bookings, maintain your membership benefits, personalize your experience, provide customer support, and improve our services.

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Facility Access Information

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Table Tennis Time operates as a fully automated self-service facility, we may collect certain information related to your access and use of the premises. This information may include your check-in and check-out times, access codes or other digital credentials, entry and exit logs, reservation verification records, and security access records. These records help us provide secure facility access, verify reservations, monitor the proper use of our facilities, investigate security incidents, protect our property, and enforce our Terms of Service.

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Device Information

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When you visit our website or use our online reservation system and other digital services, we may automatically collect certain technical information about your device and browsing activity. This information may include your IP address, browser type, device type, operating system, pages visited, referral source, and information collected through cookies and similar tracking technologies. We use this information to improve website performance, enhance user experience, maintain security, analyze website traffic, troubleshoot technical issues, and better understand how visitors interact with our services.

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Video Surveillance

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To help maintain a safe and secure environment for our members and guests, Table Tennis Time utilizes video surveillance throughout its automated facility. Security cameras may record video and audio for purposes including security, safety, incident investigations, property protection, fraud prevention, and enforcement of our Terms of Service. Security footage is not continuously monitored in real time and is reviewed only when reasonably necessary to investigate incidents, respond to legal requests, protect our property, or ensure the safety and security of our customers and facility.

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How We Use Your Information

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Table Tennis Time uses the information we collect to provide, operate, and improve our services. Specifically, we use your information to process reservations, manage memberships, provide secure access to our automated facility, verify your identity, process payments, send reservation confirmations and account notifications, respond to customer service inquiries, and personalize your experience. We also use your information to improve our services, analyze website performance and usage trends, prevent fraud, maintain the security of our facility and systems, enforce our Terms of Service, and comply with applicable legal and regulatory obligations. In addition, we may use your email address to send promotional offers, newsletters, special announcements, and updates about our services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails, although you may continue to receive important transactional or account-related communications.

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Cookies and Tracking Technologies

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Table Tennis Time uses cookies and similar tracking technologies to enhance your experience when visiting our website and using our online services. These technologies may include cookies, session cookies, analytics tools, performance cookies, and security cookies. We use these tools to remember your preferences, improve website functionality and performance, analyze visitor activity and usage trends, maintain the security of user accounts, and optimize the overall user experience. Most web browsers allow you to manage or disable cookies through your browser settings. However, if you choose to disable cookies, certain features or functionality of our website may not operate properly.

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Payment Information

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Payments made to Table Tennis Time are securely processed through trusted third-party payment providers. Table Tennis Time does not store complete credit card numbers or sensitive payment credentials on its own servers. Any payment information you provide is handled by the payment provider according to its own privacy and security practices.

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Sharing of Information

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Table Tennis Time does not sell your personal information. We may share your information with trusted third parties only when necessary to operate our business and provide our services. These third parties may include payment processors, reservation software providers, website hosting providers, cloud storage providers, customer support services, marketing service providers, and legal authorities when required by law. These service providers are only permitted to use your information to perform services on our behalf.

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Facility Security

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Because Table Tennis Time operates as an automated self-service facility, we use security measures to help protect our customers, guests, property, and business operations. These security measures may include access control logs, digital entry records, security cameras, and alarm systems. Information collected through these systems may be used to investigate unauthorized access, safety incidents, property damage, theft, fraudulent activity, or violations of our Terms of Service.

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Data Retention

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Table Tennis Time retains personal information only for as long as reasonably necessary to provide our services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements. When personal information is no longer needed, we will securely delete it or anonymize it where appropriate.

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Data Security

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Table Tennis Time uses reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we take steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

     

Your Privacy Rights

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Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to access your personal information, correct inaccurate information, request deletion of your information, restrict certain processing, object to certain uses, request a copy of your personal data, or withdraw consent where applicable. To exercise these rights, you may contact Table Tennis Time using the contact information provided below.

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Children's Privacy

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Table Tennis Time’s services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 without appropriate parental consent where required by law. If we become aware that we have unintentionally collected such information, we will take reasonable steps to delete it.

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Third-Party Services

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Our website may contain links to third-party websites or integrate third-party services, including payment providers, reservation platforms, analytics services, or social media platforms. Table Tennis Time is not responsible for the privacy practices, policies, or content of these third parties. We encourage users to review the privacy policies of any third-party services they use.

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Marketing Communications

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If you subscribe to our mailing list or agree to receive communications from us, Table Tennis Time may send you promotions, membership offers, facility announcements, event updates, and service notifications. You may opt out of promotional emails at any time by clicking the unsubscribe link included in our emails. However, you may still receive essential transactional or account-related communications regarding your reservations, memberships, or account.                 

Changes to This Privacy Policy

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Table Tennis Time may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updated version will be posted on our website with a revised Effective Date. Your continued use of our services after changes become effective means that you accept the updated Privacy Policy.

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Privacy Rights for U.S. Residents

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If you are a resident of a U.S. state with applicable privacy laws, such as California, Colorado, Connecticut, Virginia, Utah, Texas, or other states, you may have additional rights regarding your personal information. These rights may include the right to know, access, correct, delete, or obtain a copy of your personal data, subject to applicable legal exceptions. Table Tennis Time does not sell personal information or share it for cross-context behavioral advertising as defined under applicable law. Privacy rights requests may be submitted using the contact information above. We may verify your identity before processing your request and will respond within the time required by applicable law.

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